All of us have had the experience of going to a restaurant, hotel, supermarket, bank or somewhere else and been giving less than the best customer service. Some people, regardless of what they’re getting paid, do the minimum. Their attitude is “good enough is good enough”.
On the other hand, we’ve all experienced super customer service, at hotels, banks, auto dealerships or whatever else. We can appreciate this special attention to detail, making us feel special and doing their job very well.
So what makes the difference between great customer service and average customer service. It comes from two different areas: it comes from those companies and organizations that have a philosophy of great customer service. They train their people from top to bottom to provide the best customer service possible. I believe it also comes from parents and teachers who expected the best from children and taught them to never give less than their best effort. This starts in schools with teachers and at home with parents. Many students have the attitude of “what is the minimum expected of me to get the best grade possible”. Their only concern is getting that A or B that will help them get into the college or university of their choice.
It’s not about learning….. it is more about promotion. It is sad, but too many teachers and parents allow this behavior by accepting less than the best from students. Students will copy and paste from the Internet, to do a report, not caring about why the report is important or what they can learn from it. This same attitude can be found in the home where parents can ask children to clean up their room or finish a specific chores and accepting less than the best effort from the child. For many parents it is easier to go behind the child and pick up the room or finish the chores then to fight with them over the issue. In my opinion this is a big mistake! It sets the stage for teaching children that it is okay to give less than your best.
So here’s why parents need to take charge. It’s your child, it is their future and you can make a difference with them. Don’t accept homework that is less than their best effort. When doing weekly spelling assignments often they are asked to write a sentence using the word. Many students will write the shortest possible sentence that barely meets the requirements of using the word in an effective way. Don’t accept that! Talk with your child’s teacher and explain to them that you want to be supportive and get the best from your child’s effort. This should be a goal that every teacher will embrace and support. Together you can make a difference.